Refund policy

This policy explains when you get your money back for an OptProof plan, and what happens when you stop using it. It is part of our terms of service. OptProof is run by Arjun Raj, trading as Digital Architect (GSTIN 29DOHPR6992Q1ZH).

How you pay#

Every plan is paid once a year, in advance, as a one-time payment: online through Razorpay, or by bank transfer. Nothing renews or is charged automatically. Before your paid year ends we email you, and you renew by paying for the next year.

Your first payment: 14 days to change your mind#

If OptProof is not right for you, write to us within 14 days of your first payment and we will refund the plan payment in full. You do not have to give a reason.

This applies once, to the first payment for a workspace. Write to support@optproof.in from the email address of the workspace owner, with your workspace name and the invoice number.

After 14 days, and renewals#

After those 14 days, plan payments are not refunded, in full or in part. Renewal payments are not refunded either, because we remind you before each renewal and you choose whether to pay.

Cancelling#

There is nothing to cancel: if you do not want to continue, simply do not renew. You keep full access until your paid year ends.

After the paid year ends, the console shows a payment banner for 15 days, and then opens only the request desk, evidence exports and billing until you renew, so you can keep answering rights requests on time. The people whose consent you recorded are never affected: their consents, withdrawals and rights requests keep being recorded, receipts keep being issued and anyone can still verify them. You can export your records before you leave.

Implementation fees#

Assisted setup, Managed implementation and Enterprise deployment are paid separately. Once our team has started the work, these fees are not refundable. If you cancel before we start, we refund them in full.

How refunds are paid#

We refund to the original payment method: the card, UPI account or bank account you paid from. Refunds usually reach you within 7 to 10 working days after we approve them, depending on your bank. We also issue a GST credit note for the refunded amount.

Questions#

Write to support@optproof.in. If we cannot resolve a billing concern, you can also write to hello@optproof.in.